Terms of Service

 


Delivery time

All our shipments are made by MRW transport agency. From La Casa del Jamon de Ronda y Marbella we promise to deliver our products within 24 to 48 hours, not counting holidays or weekends, and in these cases being the next business day delivery. The delivery time for shipments abroad, provided they do not leave the European Community, will be 4 to 5 working days.


Terms of delivery

Deliveries will be made to customers registered in our shop and at the address provided in your customer file. Delivery can be made to another address if it is provided by the user at the time of purchase.


Return Policy

We promise to return any product as long as it has some defect for consumption or generated by transport, not being the bad manipulation of the buyer. Return postage will be paid by the buyer. And all within 7 days. We advise you to notify us as soon as possible by e-mail to info@lacasadeljamon.net.

 

Shipping costs

During the purchase process, the program will inform you of the shipping costs according to the weight of the items and how much is missing to qualify for free shipping. These amounts are for information purposes only until the customer is identified on the page and their shipping area can be determined. Only at the moment of validating the purchase, selecting the delivery address and the means of payment, it will be possible to consider that the calculated shipping costs are definitive.


Free Shipping

Purchases made with delivery address in Peninsula for more than 200 euros have free shipping costs. This amount will appear correctly reflected in the shopping cart once the customer has logged in at the store, entered his delivery address and added all the products definitively.


Local in-store pickup

Customers who so wish can place their order through this website and request its preparation and pick up at any of our physical stores in Ronda and Marbella. In this case there is no shipping charge. The store selection is made during the purchase process. La Casa del Jamón is not responsible for the expenses or travel expenses that the customer had to make to go to our stores.


Shipping costs for Spain
 
Zone/Range 0kg up to 10kg 10kg up to 20kg 20kg up to 30kg 30kg up to 40kg
Peninsula € € € € € €.

Prices excluding taxes
 


Shipping costs for Europe

 
Zone/Range 0kg up to 5kg 5kg up to 10kg 10kg up to 15kg 15kg up to 20kg 20kg up to 25kg
Western Europe - G1 € € € € € € €
Eastern and Northern Europe - G2 € € € € € € €

Prices excluding taxes
   


Shipping area reference for Europe

 

ZONE G1: GERMANY, AUSTRIA, BELGIUM, DENMARK, FRANCE, NETHERLANDS, ITALY, LUXEMBOURG, SWITZERLAND, POLAND, CZECH REPUBLIC, UNITED KINGDOM.

ZONE G2: SLOVAK REPUBLIC, SLOVENIA, ESTONIA, LATVIA, LITHUANIA, FINLAND, HUNGARY, IRELAND, NORWAY, ROMANIA, BULGARIA, GREECE, SWEDEN.

Translated with www.DeepL.com/Translator